Support
We're here for you
Real humans, calm replies. No bots, no scripts.
Email us
passpalhelp@gmail.comQuestions, feedback, or just need a kind word before your test — write to us anytime. We'll read every message ourselves.
Response time
We usually reply within 24–48 hours, Monday to Friday. If your test is coming up soon, mention it in the subject line and we'll prioritise you.
Weekend messages are queued for Monday. We never leave you hanging.
A quiet promise
PassPal was built by people who know how heavy test nerves can feel. Whatever you write to us, you'll be met with patience and care. There's no escalation queue, no scripted replies, and no rush to close your ticket.
Quick help
Restore a purchase
If you paid before but it's not showing, tap here to restore.
Refund questions
Our fair refund policy, explained in plain English.
Privacy questions
How we handle your data — minimal, transparent, no selling.
Terms of Use
The gentle small print for using PassPal.
You're not on your own. Breathe — we've got you.